COVID-19 Practice Update

Current situation – 5 January 2021


We remain open during the National Lockdown and will continue to provide essential and urgent care whilst also providing routine eye examinations.

We will of course be following relevant Infection Prevention and Control measures and guidance however if you or any of your household have Covid-19 symptoms or awaiting results of a Covid-19 test or have been asked to self-isolate, we would kindly ask you to not attend your appointment and call us to rearrange your appointment to a later date.

What can you expect when you next visit?

We have been working hard behind the scenes to ensure a safe place for all our patients and our staff by developing new practice protocols.  Appointment times will be managed to allow social distancing between patients and for additional cleaning and disinfection procedures which means we are scheduling longer appointments.

Enhanced Eye Examinations

We have looked at reshaping the way we deliver safe, high quality care to most effectively meet your eye care needs and to best protect your ocular health. To deliver this care to a high clinical standard, particularly during this pandemic where there are certain limitations on how we conduct eye examinations, we must deliver this care differently now and in the future.

For this reason, we are no longer carrying out the standard examinations we previously provided but are providing an enhanced NHS and Private eye examination which includes an OCT 3D retinal scan and digital retinal photography as well as other tests to look after your ocular health in a safe environment.

The cost of an Enhanced Eye Examination is £70 for private patients.

The NHS does not fund an OCT scan or retinal photography so the top up fee for our Enhanced NHS Eye Examination fee is £49 for adults or £29 for 19-25 year olds.  Children under the NHS will be provided the necessary upgrades free of charge.

Taking hygiene and your safety seriously

As a specialist eye care practice we have always taken hygiene seriously adhering to strict clinical guidelines to ensure our practice and equipment remains clean. Additionally, both our Optometrists have successfully completed the Association of Optometrist’s certificate in infection control and prevention which has been designed by the Association’s expert clinical team.

We have introduced extra measures during this time to make every effort to try to reduce the risk as much as possible.

  • We are asking patients who feel unwell or who have been advised to self-isolate not to attend their appointment and to reschedule to another date.
  • Please wear a face covering to your appointment unless you are exempt from doing so. Our staff will also be wearing appropriate PPE.
  • Please attend alone where possible and children should only be accompanied by one parent if this is practical.  This allows us to maintain social distancing within the practice.
  • You will be asked to wash your hands on arrival at the practice and are welcome to repeat at any other stage as well.  Hand sanitiser or liquid soap and paper hand towels are both available to use.
  • You will then be shown to a waiting area to ensure adequate distancing.
  • We disinfect after each and every patient in the consulting rooms, clinical areas and dispensing areas and after each time eyewear is handled.
  • We are carrying out regular disinfecting of high touch points such as door handles and credit card terminal keypads.


We want you to be reassured we are doing all we can to provide a safe place for your eye care so our Optometrists and Dispensing Opticians will be wearing PPE and following the College of Optometrists and Association of British Dispensing Opticians’ guidance.  Slit lamp guards, dispensing screens and a reception screen have all been installed to give extra protection.

Temporary Lunchtime Closure 1 pm – 2 pm

To ensure your safety and that of our staff the practice will close at lunchtime between 1 pm – 2 pm on Monday-Friday to enable us to clean and disinfect the practice in addition to routine disinfection.

If, however, this is the only time you can come to the practice then do let us know and we will arrange a suitable time to see you.

Although some of our methodology has changed in the way we look after your eye care needs and your eye care journey might look a little different to before, we can assure you that our principles remain the same and the whole team are looking forward to welcoming you back.

Ross and Sue Turner

Message from Ross Turner – Wednesday 18 March 2020

Coronavirus COVID-19

A personal note from Ross Turner

Dear Client

I am sure many of us have had to navigate through some choppy waters over the years however the recent outbreak of COVID-19 is unsettling for everyone.

I would like to personally reassure you that the welfare of our patient is, and will remain, our top priority which is why both my staff and I are doing all we can to make sure that we look after you and keep you safe and why we are following closely the advice from the NHS and the UK government.

As a specialist eye care practice we have always taken hygiene seriously adhering to strict clinical guidelines to ensure our practice and equipment remains clean but we have introduced extra measures during this time to make every effort to try to reduce the risk as much as possible.

We look forward to seeing you at the practice but if you feel at all unwell, however slight, please do not attend for your optical appointment and just call us instead on 020 8642 0563 to let us know.  We will be very happy to rearrange your appointment to another date.

In the meantime, we encourage patients to follow the latest advice from the NHS and the UK government.  For the most up-to-date information, please visit the NHS website.

If you have any concerns, please don’t hesitate to contact us and a staff member will be happy to talk with you or to pass on a message to either Callum or me.

Finally, may I encourage you to not overlook the impact that even very small acts of kindness can have on others at this difficult time as we look out for our friends, family and neighbours.

Kind regards

Ross Turner