COVID-19 Practice Update
Current situation – Thursday 26 March 2020
Our practice is temporarily closed for walk-ins. We are not performing face-to-face routine consultations, sight tests or emergency care however we are offering remote optometrist consultations for queries and advice by email and telephone. Should you wish to order contact lenses for home delivery please email us in the first instance.
We are currently awaiting delivery of some customers’ spectacle orders and we are doing all we can to get these back to you. Deliveries are taking a little longer at the moment though. We will carry out our normal checks on the lenses before notifying you that they are ready to be sent out to you. Once you have received your spectacles, a follow-up telephone call will be made by Ross Turner to check you are happy with the vision and comfort. As always, we recommend that you have a proper fitting carried out but this may have to be at a later date.
Please do not hesitate to contact us as we shall be happy to assist where we can. If we are not manning the phone, you will be able to leave a message on our answerphone or alternatively send us an email. We will regularly be monitoring both.
We understand that those of our customers who wear contact lenses may be concerned that they are due their next annual check and will require an up-to-date specification in order to be able to place a new order for contact lenses. Again, please call us as our professional bodies have given us guidance in these matters in view of routine eye examinations being currently postponed.
This page will be regularly updated so please refer back for up-to-date information.
Please stay safe and we look forward to welcoming you all back soon.
Taking hygiene seriously – Wednesday 18 March 2020
As a specialist eye care practice we have always taken hygiene seriously adhering to strict clinical guidelines to ensure our practice and equipment remains clean.
In light of the COVID-19 outbreak we have introduced extra measures during this time to make every effort to try to reduce the risk as much as possible.
- We are asking patients who feel unwell not to attend their appointment and to reschedule to another date. Equally we have asked our staff not to attend work if they feel unwell, even mildly unwell.
- You will be asked to wash your hands on arrival at the practice and are welcome to repeat at any other stage as well. Liquid soap and paper hand towels are available to use in the cloakroom as well as in each consulting room.
- Our staff wash their hands thoroughly before and after patient appointments.
- We disinfect our equipment after every patient contact using Clinell medical disinfection wipes.
- We disinfect eyewear after each time they are handled.
- We are carrying out regular disinfecting of high touch points such as door handles and credit card terminal keypads.
We want you to be reassured we are doing all we can to provide a safe place for your eye care. If at any time during your visit you wish to have something disinfected with a disinfectant wipe, please just ask and we will be happy to oblige.
Message from Ross Turner – Wednesday 18 March 2020
A personal note from Ross Turner
I am sure many of us have had to navigate through some choppy waters over the years however the recent outbreak of COVID-19 is unsettling for everyone.
I would like to personally reassure you that the welfare of our patient is, and will remain, our top priority which is why both my staff and I are doing all we can to make sure that we look after you and keep you safe and why we are following closely the advice from the NHS and the UK government.
As a specialist eye care practice we have always taken hygiene seriously adhering to strict clinical guidelines to ensure our practice and equipment remains clean but we have introduced extra measures during this time to make every effort to try to reduce the risk as much as possible.
We look forward to seeing you at the practice but if you feel at all unwell, however slight, please do not attend for your optical appointment and just call us instead on 020 8642 0563 to let us know. We will be very happy to rearrange your appointment to another date.
In the meantime, we encourage patients to follow the latest advice from the NHS and the UK government. For the most up-to-date information, please visit the NHS website.
If you have any concerns, please don’t hesitate to contact us and a staff member will be happy to talk with you or to pass on a message to either Callum or me.
Finally, may I encourage you to not overlook the impact that even very small acts of kindness can have on others at this difficult time as we look out for our friends, family and neighbours.